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Return Policy

Return Policy

Returns on items eligible for returns are accepted within 30 days of receipt. Items must be returned unopened/unused, with tags, in their original packaging. To return an item follow the directions below:

 

For US returns:

Please reach out to info@elleada.com, Mon-Fri, 10am-6pm EST to have a return label issued.

You will then be able to print a pre-paid shipping label. Print the pre-paid shipping label, affix it to your package and take the package to a drop-off location. Please note that the return label fee is USD$10 for US returns which will be deducted from your refund.

Returning an item with your own label is at your own risk. You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for refund.

For assistance with all items that have been opened, tried or tested, please contact customer service at info@elleada.com to receive instructions on how best to go about your return. Kindly note that these items are subjected to a refund in store credit.

 

Late Returns

Any item returned after 30 days of receipt is not eligible for refund.

 

Exchanges

We do not accept exchanges, as an item may sell out while the requested exchange is returned and processed.

 

Receiving a Refund

A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price less the return label fee if applicable. Please note that credit card refunds may take up to 10 business days for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.