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FAQ

HOW DO I USE THE HAIR SERUM?

Apply liberally - two to three full dropperfuls - and evenly distribute throughout entire scalp. Gently comb through hair, style as desired. The most important thing is consistency as well as using the serum on wet hair when you’re done bathing while your hair follicles and scalp pores are still open. You should apply the serum on your scalp and you can also apply it down through the length of your hair and then gently brush it through. We've found that using a dropper bottle works better than a spray bottle, as the spray bottle tends to clog due to the essential oils.

Best results seen with everyday or every other day use.

 

IS A TINGLING SENSATION NORMAL WHEN USING THE HAIR SERUM?

Yes, it’s normal to feel a cooling/tingling sensation after applying the hair serum to wet hair, which typically lasts for 10-15 minutes. This is due to the menthol in the peppermint oil in the formula.

 

COULD THE HAIR SERUM BE USED ON DRY HAIR IN BETWEEN WASHES?

We don’t recommend using the hair serum on dry hair, as your wet hair acts as a carrier for the hair serum, but wetting your hair in between washes to apply the hair serum is sufficient. The serum is best absorbed when applied to wet hair right after you’re done bathing while your hair follicles and scalp pores are still open due to the heat & steam of the shower.

 

HOW SOON WILL I SEE RESULTS?

Results may vary from person to person. We’ve noticed better results when the hair serum is used regularly (every day, every other day, or even a few times a week). With some customers, they report having felt/seen results within a few weeks. With other customers, they’ve seen results within a month or longer. Since all of our bodies are uniquely our own, Elleada cannot guarantee results, let alone within a specific timeframe.

 

CAN I USE THE HAIR SERUM ON MY EYEBROWS?

We’ve had numerous success stories from customers reporting that the hair serum helped fill in their overplucked/thinning eyebrows. We advise to avoid contact with the eyes. We will be focusing on developing an eyebrow formula in the near future!

 

WILL THE HAIR SERUM MAKE MY SCALP OILY OR WEIGH DOWN MY HAIR?

Elleada’s Hair Serum is a water-based oil-free formula purposely made to be lightweight in order to not weigh down the hair. Contrary to popular belief, essential oils are not actually oily. Instead, they are quite drying, which is why they need to be paired with a carrier ingredient so as to not be too strong or drying when applied to the skin.

 

DOES THE HAIR SERUM WORK AS EFFECTIVELY ON MEN’S HAIR AS IT DOES ON WOMEN’S HAIR?

While the majority of Elleada’s customer base is women, we do have men who use the hair serum and report back that they’ve noticed a difference when it comes to their hair loss slowing down or halting while using the hair serum. Since men and women lose their hair for different physiological reasons, it’s to be expected that results may vary when using Elleada’s hair serum.

 

DO I HAVE TO REFRIGERATE THE HAIR SERUM?

The serum works just as well if you don’t refrigerate it. It’s more about extending the shelf life by refrigerating it. There’s a preservative in the formula (caprylhydroxamic acid GG) that should make the formula last approximately 4 months without refrigeration. Plus, the serum feels super refreshing when applied cold so that's another reason why we suggest refrigeration! 

If you are using the hair serum on a daily or weekly basis, you should expect to finish the bottle before reaching the expiration timeframe. 

If the 2oz serum is used everyday, then the bottle should last around a month. If the 4oz serum is used everyday, then the bottle should last around 2-3 months.

 

IS THE SERUM SAFE FOR PEOPLE PREGNANT OR BREASTFEEDING?

Elleada’s Hair Serum contains some natural ingredients which pregnant or breastfeeding people are advised to avoid. As a precaution, it is best to wait to use Elleada’s Hair Serum until you’re done with pregnancy and breastfeeding.

 

HOW DOES THE SERUM WORK?

Elleada’s Hair Strengthening Serum contains a plethora of beneficial naturally-occurring values and properties:

Qualities
Antibacterial, anti-inflammatory, antioxidants, antimicrobial, antifungal, antibacterial, antiseptic
Blood flow stimulant
Moisturizing
Serum balancing
Dandruff control
Scalp acne control
Phytoestrogen content
Alkalizing properties to help maintain the pH balance of hair
Proteolytic enzymes that help to remove the dead skin cells that clog scalp pores
Effectively reduces redness, itching, inflammation and scaling.

Vitamins & Minerals
Vitamin A, B, C, D and K
Iron
Silica

 

WHAT IS THE SERUM’S SHELF LIFE & HOW LONG WILL A BOTTLE LAST?

The shelf life of our hair serum is 2 to 4 months (approximately 2 months for the 2oz size and approximately 4 months for the 4oz size).

Elleada’s Hair Serum contains a natural preservative called caprylhydroxamic acid GG, which is produced from an amino acid derived from coconut oil. Caprylhydroxamic acid GG is a broad spectrum preservative for natural personal care (hair and skin care) and is currently the only natural preservative with a performance that is not pH-dependant. With natural preservatives, a short-term preservation timeframe is realistic. If you are using the hair serum on a daily or weekly basis, you should expect to finish the bottle before reaching the expiration timeframe. 

If the 2oz serum is used everyday, then the bottle should last around a month. If the 4oz serum is used everyday, then the bottle should last around 2-3 months.

 

WHERE DO YOU SOURCE YOUR INGREDIENTS FROM AND ARE THEY CRUELTY FREE?

We source all of our ingredients from Bulk Apothecary. They are cruelty free in everything that they source, as well as sourcing their inventory & products from ethical producers. Here is Bulk Apothecary's official mission statement:

“B
ulk Apothecary was founded in mid 2010 as a small brick & mortar specialty retailer in Streetsboro, Ohio and has since grown to become one of the nation's largest online suppliers of natural ingredients and essential oils. Our main focus from the beginning was soap and candle making supplies, but word of our fantastic prices, amazing quality and excellent customer service spread.  Within 3 years, we expanded our offering to a wide range of specialty ingredients and vitamin supplements and had a dominant online presence that was growing by the day. This growth has come from a strong focus on our 5 founding principles.

  1. We source the finest quality ingredients and supplies from ethical producers around the world.
  2. We supply all of our products at market leading prices with no gimmicks.
  3. We never sacrifice quality for price.
  4. The customer is always right and customers should always be treated the way our customer service reps would like to be treated.
  5. Appreciate every customer, large and small and do your best to service them.

No product nor ingredient of any product has ever been tested on animals by Bulk Apothecary since its foundation. Furthermore, we do not use the services of any other research establishment to conduct animal testing on our behalf, either on a product or any product ingredient. Bulk Apothecary has operated a strict policy to never purchase products or ingredients from suppliers or intermediary agents who have conducted, commissioned, or been party to animal testing for cosmetics on them, since our company began. Our commitment to this standard is such that if any of the ingredients we use are found not to be compliant with the standard, we would seek an alternative supplier for the relevant ingredients, or if necessary remove them from our product range.

 

WHAT HAIR TIPS DO YOU HAVE FOR ME?

Brushing your hair
A good tip for brushing your hair is brushing from the ends upward, meaning starting at the ends and brushing downward while you work your way up your head to the roots. This prevents pulling and breaking. Brushing from the top down causes the brush to drag through a combination of lots of tangles and length, so it's a perfect recipe for breakage and weakening the hair.

Toweling off your hair
When toweling off, it’s best to be as gentle as possible with your hair, especially while it’s still wet and at its most fragile.

Frequency of hair washing
For thin and fine hair, washing everyday is a great option due to the fact that oil builds up more noticeably on someone with thin/fine hair. Hair oil tends to weigh down thinner hair, causing it to look even thinner.

Frequency of blow drying
We recommend to try to avoid blow drying your hair everyday. The heat reduces the amount of healthy oils and moisture on your scalp, which can possibly restrict hair growth. Excessive blow drying may damage the cuticle of the hair and cause an imbalance of oil production on the scalp, which may lead to breakage.

Tying Up Your Hair
Try to avoid pulling hair into a ponytail on a daily basis. The strain on your hair can be damaging but if you have to, then try not to pull it super tight. And definitely don't sleep with your hair tied back.

Cutting your hair creates volume
We know it’s hard to let go of the hair we already have, but contrary to popular belief, longer hair isn’t always more beneficial! If you have thin or fine hair, the longer your hair is, chances are that your hair may be weighed down from the length and lacking volume and fullness. The longer the hair, the more transparent it may be. Shoulder length or collarbone length hair with a blunt cut provides a thicker appearance to fine and thin hair.

Products to avoid
There are certain products that won’t work well with thin or fine hair. Avoid anything that claims moisturizing, silkening, or smoothing effects. These products usually contain heavier ingredients meant for people with thick, dense hair that can handle the extra weight.

 

WHERE DO YOU SHIP TO?

Elleada currently offers free shipping to the continental United States. We offer international shipping at a flat rate of $14 USD. We ship all international orders marked as merchandise and are not responsible for any additional customs fees, taxes, or tariffs.

 

HOW MUCH DOES SHIPPING COST?

We offer free shipping to the continental United States. International shipping cost varies upon the customer's location and will be calculated at checkout. We typically ship via the US Postal Service.

 

WHAT IS YOUR RETURN POLICY?

Click here to view Elleada’s return policy.